Last updated: February 10, 2026
1. Introduction
These Terms of Service ("Terms") form a legally binding agreement between you and Pliantedu Limited ("Pliantedu," "we," "us," or "our") governing your access to and use of Femlify, our school management platform, including our website, dashboard, mobile applications, CBT and LMS modules, communication tools, document generation tools, AI tools, website builder, and any related services (collectively, the "Services").
By creating an account, accessing, or using the Services, you agree to be bound by these Terms. If you are entering into these Terms on behalf of a school, organization, or other entity (a "School" or "Customer"), you represent that you have the authority to bind that entity, and "you" refers to both you individually and that entity.
If you do not agree to these Terms, you must not access or use the Services.
"We built Femlify to take administrative weight off proprietors' shoulders — these Terms exist to make that relationship clear and fair on both sides, not to bury anyone in fine print."
2. Scope of these Terms
These Terms apply to all users of the Services, including:
- School Customers — the institution that subscribes to Femlify and is responsible for its instance
- Authorized staff users — proprietors, school administrators, bursars, academic coordinators, teachers, and ICT staff acting on behalf of a School
- Parents and guardians — who access the parent portal provided by a School's Femlify instance
- Students — who access student-facing tools (e.g., CBT, LMS) provided by a School, typically under accounts created and managed by the School
Where a School subscribes to Femlify under a separate signed agreement or order form, and there is a conflict between that agreement and these Terms, the signed agreement will govern for that Customer.
These Terms do not apply to third-party websites or services linked from within Femlify, which are governed by their own terms.
3. Eligibility and accounts
3.1 Who can hold an account
Femlify accounts are created at the School level. Individual staff, parent, and student accounts are issued by the School (the account administrator), not self-registered directly with Femlify, except where a School enables self-registration for parents during onboarding.
3.2 Account responsibilities
- You must provide accurate, current information when creating an account.
- Schools are responsible for managing the accounts of their staff, parents, and students within their instance, including timely deactivation of accounts for staff who leave or students who transfer out.
- You are responsible for maintaining the confidentiality of your login credentials and for all activity under your account.
- You must notify us promptly at support@pliantedu.com if you suspect unauthorized access to your account.
3.3 Minors
Femlify is not directly marketed to children. Student accounts are created and managed by Schools, who are responsible for ensuring appropriate parental/guardian consent in line with applicable law and their own policies, consistent with our Privacy Policy.
4. Subscriptions, fees, and payment
4.1 Subscription model and term pricing
Femlify operates on a flexible, term-based pricing model consisting of two main components:
- Term Activation Fee: A flat fee paid at the beginning of a term to unlock term-management tools.
- Per-Student Enrollment Fee: A fee charged per active student enrolled in the platform for that term. There are no annual license fees—you only pay for students actively enrolled.
4.2 Wallet system and billing
Femlify utilizes a prepaid "Wallet System" for billing:
- Schools fund their wallet before or during the term.
- A true-up system transparently checks for billable students. When an action is triggered to perform specific activities for a student for the term, the student becomes billable and the per-student fee is deducted from the wallet. This ensures you never pay for empty seats or students who have left.
- Grace Period: If a true-up balance remains outstanding, the School is provided a 7-day grace period. After this period, write access to the platform is restricted (existing data can be read and reports viewed) until the balance is settled.
- Zero Balance Setup: Schools can set up their instance, configure settings, and explore the platform with a zero wallet balance. However, term activation is required to begin logging core term data like attendance and assessments.
4.3 School fee collection
Where Schools use Femlify to collect school fees from parents, those transactions are processed through licensed third-party payment partners. Femlify is not a bank or payment institution; we facilitate the connection between Schools and their chosen payment processor. Applicable transaction fees will be disclosed within the platform or in your agreement.
4.4 Cancellation and refunds
As Femlify operates on a flexible term-by-term basis via the Wallet System, Schools can choose not to activate subsequent terms at any time. However, please note the following refund policies:
- Wallet Balances: Once funds are loaded into your wallet, they can only be used on the platform to pay for Femlify services. Wallet balances cannot be refunded back to your bank account, unless there is an exceptional issue that is explicitly resolved and approved internally by our support team.
- Dropped Enrollments: If a student is already billed for a term and their enrollment is subsequently dropped, there is no refund for that student's fee, as they have already utilized the platform's resources for that term.
4.5 Price changes
We may change term activation or per-student pricing from time to time. For existing Customers, we will provide reasonable advance notice before a price change takes effect for an upcoming term.
5. Use of the Services
5.1 License
Subject to these Terms and timely payment of applicable fees, we grant your School a limited, non-exclusive, non-transferable, revocable license to access and use the Services for your School's internal administrative and educational purposes.
5.2 Modules and features
The Services include modules such as admissions, fee collection, staff/user management, assessment and reports, communication tools, document generation, AI tools, LMS, website builder, and financial insights. Availability of specific modules may depend on your subscription plan.
5.3 AI-assisted features
Where Femlify offers AI-assisted tools (e.g., generating draft report comments or content suggestions), these are intended to assist, not replace, human judgment. Schools and staff remain responsible for reviewing and approving any AI-assisted output before it is used in official records, communications, or decisions affecting students.
6. Acceptable use policy
You agree not to:
- Use the Services for any unlawful purpose or in violation of any applicable law or regulation
- Upload, store, or transmit content that is defamatory, obscene, harassing, or that infringes the rights of others
- Attempt to gain unauthorized access to any part of the Services, other Schools' data, or our systems
- Interfere with or disrupt the integrity or performance of the Services (e.g., introducing malware, attempting denial-of-service attacks)
- Reverse engineer, decompile, or attempt to extract the source code of the Services, except where permitted by law
- Use automated means (bots, scrapers) to access the Services without our prior written consent
- Misrepresent your identity or affiliation with a School
- Use student or parent data accessed through Femlify for any purpose outside the School's legitimate educational and administrative functions
- Resell, sublicense, or provide access to the Services to any third party not authorized under your subscription
We reserve the right to investigate suspected violations and to suspend or terminate access for accounts that violate this policy.
7. Customer data and ownership
7.1 Ownership
As between Pliantedu Limited and the School, the School retains all rights, title, and interest in the data it inputs into the Services, including student records, staff records, financial data, and communications ("Customer Data"). We do not claim ownership over Customer Data.
7.2 Our use of Customer Data
We process Customer Data solely to provide, maintain, and improve the Services, in accordance with your instructions and our Privacy Policy. We do not sell Customer Data, and we do not use student data to build advertising profiles.
7.3 Data export and deletion
Schools may export their Customer Data in standard formats during an active subscription, and may request deletion of Customer Data upon termination, subject to the retention provisions described in our Privacy Policy and any applicable legal or regulatory requirement (e.g., academic record retention for alumni transcript requests).
7.4 Aggregated and anonymized data
We may use aggregated or anonymized data (which does not identify any individual School, staff member, parent, or student) to analyze trends, improve the Services, and for research or marketing purposes, such as understanding broader usage patterns across Nigerian K-12 schools.
8. Parent, student, and staff users
- Parents/Guardians accessing the parent portal do so under permissions granted by the School and are bound by these Terms in their use of the portal.
- Students accessing CBT, LMS, or other student-facing tools do so under accounts created and supervised by the School.
- Staff (teachers, bursars, ICT staff, academic coordinators) access the platform under role-based permissions set by the School's administrators and are responsible for using their access appropriately and in line with their School's policies.
Pliantedu Limited is not responsible for disputes between a School and its staff, parents, or students regarding account access, data accuracy, or internal school policy — these are matters between the School and its community, though we will support reasonable technical requests where appropriate.
9. Intellectual property
The Services, including all software, designs, text, graphics, logos, and underlying technology (excluding Customer Data), are owned by Pliantedu Limited or our licensors and are protected by applicable intellectual property laws. Nothing in these Terms grants you any right to use Pliantedu Limited's trademarks, logos, or branding without our prior written consent, except as necessary to use the Services as intended (e.g., a School's branded materials generated within the platform).
10. Third-party services
The Services may integrate with or link to third-party services, including payment processors, SMS/email delivery providers, and other tools referenced within the platform. Your use of such third-party services is governed by their own terms and policies, and Pliantedu Limited is not responsible for the performance, security, or content of third-party services.
11. Service availability and support
We aim to provide reliable access to the Services but do not guarantee uninterrupted or error-free operation. We may perform scheduled maintenance, with advance notice where reasonably possible, and may experience unplanned downtime. Specific uptime commitments, if any, will be set out in your order form or a separate Service Level Agreement (SLA), where applicable.
Support is available through the channels described on femlify.com or in your onboarding materials (e.g., email, in-app chat, phone support for certain plans).
12. Confidentiality
Each party agrees to protect the confidential information of the other party with the same degree of care it uses for its own confidential information, and not to disclose such information to third parties except as necessary to perform its obligations under these Terms, as required by law, or as otherwise agreed in writing. Customer Data is treated as confidential information of the School.
13. Disclaimers
THE SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE," WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICES WILL BE UNINTERRUPTED, ERROR-FREE, OR COMPLETELY SECURE.
Pliantedu Limited does not guarantee specific academic, administrative, or financial outcomes from use of the Services. Schools remain responsible for verifying the accuracy of records (e.g., report cards, financial reconciliations) generated or managed through the platform before relying on them for official purposes.
14. Limitation of liability
TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAW, FEMLIFY AND ITS OFFICERS, EMPLOYEES, AND AFFILIATES SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR GOODWILL, ARISING OUT OF OR RELATED TO YOUR USE OF THE SERVICES, EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
OUR TOTAL AGGREGATE LIABILITY FOR ANY CLAIM ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE TOTAL FEES PAID BY YOUR SCHOOL TO FEMLIFY IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.
Nothing in these Terms limits liability that cannot be limited or excluded under applicable Nigerian law, including liability for fraud or willful misconduct.
15. Indemnification
You agree to indemnify and hold harmless Pliantedu Limited, its officers, employees, and affiliates from any claims, damages, losses, and expenses (including reasonable legal fees) arising out of: (a) your breach of these Terms; (b) your violation of applicable law; (c) Customer Data you submit to the Services; or (d) your misuse of the Services, except to the extent caused by Pliantedu Limited's breach of these Terms or negligence.
16. Term and termination
16.1 Term
These Terms remain in effect for as long as you maintain an account or actively use the Services.
16.2 Termination by you
A School may terminate its subscription in accordance with the notice and cancellation terms in its order form or plan.
16.3 Termination by Pliantedu Limited
We may suspend or terminate access to the Services if: (a) you materially breach these Terms and fail to remedy the breach within a reasonable period after notice; (b) required by law; or (c) continued provision of the Services would pose a security or legal risk. Where reasonably possible, we will provide advance notice before termination.
16.4 Effect of termination
Upon termination, your right to access the Services ends. Customer Data export and deletion will be handled in accordance with Section 7.3 and our Privacy Policy. Provisions that by their nature should survive termination (including Sections 9, 12, 13, 14, and 15) will survive.
17. Governing law and dispute resolution
These Terms are governed by the laws of the Federal Republic of Nigeria, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or the Services shall first be addressed through good-faith negotiation between the parties. If unresolved, disputes shall be subject to the exclusive jurisdiction of the courts of Nigeria, unless otherwise agreed in a signed agreement between Pliantedu Limited and a School (e.g., an arbitration clause for enterprise customers).
18. Changes to these Terms
We may update these Terms from time to time to reflect changes in our Services, legal requirements, or business practices. We will post the updated Terms with a revised "Last updated" date and, for material changes, provide additional notice to active Customers (such as email or in-dashboard notification). Continued use of the Services after changes take effect constitutes acceptance of the updated Terms.
19. General provisions
- Entire agreement: These Terms, together with our Privacy Policy, Cookie Policy, and any signed order form or agreement, constitute the entire agreement between you and Pliantedu Limited regarding the Services.
- Severability: If any provision of these Terms is found unenforceable, the remaining provisions will continue in full force.
- No waiver: Our failure to enforce any provision of these Terms is not a waiver of our right to do so later.
- Assignment: You may not assign these Terms without our prior written consent. We may assign these Terms in connection with a merger, acquisition, or sale of assets.
- Force majeure: Neither party is liable for delays or failures in performance resulting from events beyond their reasonable control (e.g., power or network outages common in our operating environment, natural disasters, government action).
- Relationship of parties: Nothing in these Terms creates a partnership, joint venture, or employment relationship between you and Pliantedu Limited.
20. How to contact us
If you have questions about these Terms, please contact us:
Pliantedu Legal Team Email: support@pliantedu.com or visit our Contact Page for more details. Address: Pliantedu registered office address — to be added
These Terms of Service should be read alongside our Privacy Policy and Cookie Policy.
